Frequently asked questions
Find quick answers to common questions about using SendBuddie, security, transfers, savings, and more.
Do I need to register to use SendBuddie.com?+
Yes, you need to register to carry out any transaction on SendBuddie.com. Registration is free of charge.
I cant find my country on the registration from?+
If you can’t find your country of residence on the registration form it means you will be unable to use our service from your country. We are working hard to expand our services to cover more destinations.
Can I have multiple user accounts with SendBuddie?+
No. Each customer is only allowed one account. If you create a duplicate account, it may result in both accounts being blocked. If you have created more than one account, contact us and let us know which one you’d like to keep and we’ll delete the other one.
What type of account can I create on SendBuddie?+
Two types of accounts can be created on SendBuddie
1. Personal Account
2. Business Account
How do I retrieve lost password on my account?+
If you cannot remember your account password for the website:
1. Go to Login on SendBuddie website.
2. Click on ‘Forgotten password?’
3. Enter your e-mail address and click ‘Send’
4. Check for an e-mail from us – this will include a link
5. The link will take you through the process of setting up a new password
How do I change the address and telephone number on my account?+
The address on your SendBuddie account must be your full residential address. If you need to change your phone number or home address, you can update them on our website by visiting sendbuddie.com If you do not have access to the phone number on your records, please contact customer service team.
What is a multi-currency wallet and how does it work?+
You can hold, receive, send, and spend money using a SendBuddie multi-currency wallet. You can hold more than 4 currencies, and convert between them at the real exchange rate whenever you need. You can send money from your account to a bank account whenever you like — we’ll charge fixed fee when you do this, and a conversion fee when you send to a different currency.
How do I change the name on my account?+
The name on your SendBuddie account must be your full legal name as it appears on your government-issued photo ID. If you have made a mistake when registering (e.g., your name is misspelt), please contact customer service team.
Can I hold multiple currencies in a SendBuddie account?+
You can convert money between any of the currencies in your account — always with the real exchange rate. We’ll charge a low conversion fee to do this.
What documents are needed to complete a personal registration?+
When registring on SendBuddie we require you have:
- A valid phone number of your country
- A vaild country document like NIN (National Identification Number ) or a valid international passport.
What documents are needed to complete a business registration?+
When registring on SendBuddie we require you have:
- Proof of registered office & business address
- Memorandum & Articles of association is required
- Ownership & control structure is required
- Additional documents
How can I Send money Using SendBuddie+
1. Create or Login on SendBuddie Website
2. Create a wallet and fund the wallet
3. Start sending out money to beneficiary
During which hours can I send money+
SendBuddie sends money round the clock; 24 hours a day, but our customer services team Is only available to respond to your inquiries between 08:00 to 18:00 hours UK time.
How long will my money transfer take?+
The money transfer process is instant and your money will be delivered to your recipient within seconds of us receiving your payment. You can always check your transaction status on the payments section. We will send you emails at each stage of your transaction.
How do I pay for my money transfer?+
We accept only debit or credit cards enrolled on the Verified by Visa or MasterCard Secure Code card protection schemes. This is to protect your card against unauthorised use and to give you peace of mind when shopping with us. Please note that SendBuddie does not accept cash as a means of payment for any of our services.
How can I follow the status of my transaction?+
We will keep you informed via email at each stage of your transaction. You will receive a transaction confirmation as soon as we receive your money in our account. We will also update you once we have paid your beneficiary and the money has been delivered to their account.
Why do I need to send additional information?+
Like banks and other financial institutions, SendBuddie is in compliance with strict anti-money laundering guidelines and regulations. We may need to ask for a photographic identification or a proof of address or both in order to process your transfer. Should we need this, you will be notified during the payment process. You cannot use a single document source to confirm both your name and address. For example, if you provide your driving licence as proof of your name you must provide another form of identification for your address, such as a utility bill.
What proof of address do you accept?+
We accept utility bills, credit card statements and bank statements as proof of your address, as long as none of them are older than three months.
How do I fund my account with Naira?+
1.) Login to Your Account
Go to your SendBuddie dashboard and sign in with your registered email and password.
2.) Select “Fund”
On the menu bar, click “Fund” to begin the funding process.
3.) Select NGN Account
Choose NGN (Nigerian Naira) from the list of currency options.
4.)Verify Your Details (First-Time Setup)
- If this is your first time creating a NGN account, you’ll be asked to verify your identity.
- Fill in your bank account number and select your bank name to confirm ownership.
5.)Generate Your Virtual Account
- If this is your first time creating a NGN account, you’ll be asked to verify your identity.
- Once your verification is complete, SendBuddie will automatically generate a virtual NGN bank account for you.
How can I fund my account in Canadian dollars?+
1.) Login to Your Account
Go to your SendBuddie dashboard and sign in with your registered email and password.
2.) Select “Fund”
On the menu bar, click “Fund” to begin the funding process.
3.) Choose Your Wallet
Select the CAD Wallet from the list of available wallets.
4.)Use Interac for Funding
We currently support Interac e-Transfer.
- Simply send the Interac payment to the provided funding email shown on your screen.
- Once the transfer is completed, your funds will automatically appear in your SendBuddie CAD wallet.
That’s it! Your CAD wallet balance will be updated, and you can start making transactions right away.
How do I fund for other currencies +
1.) Login to Your Account
Go to your SendBuddie dashboard and sign in with your registered email and password.
2.) Select “Fund”
On the menu bar, click “Fund” to begin the funding process.
3.) Select GBP Account
Choose GBP (British Pound) from the list of available currency wallets.
4.)Make a Bank Transfer
- You’ll see your GBP account details displayed on the screen.
- Use these details to transfer funds from your business bank account to your SendBuddie GBP account.
5.)Confirm Your Deposit
- After making the transfer, click on “Mark as Paid.”
- Fill in all the required information (such as amount, reference, or proof of payment).
.6)Wait for Confirmation
- Once your deposit is verified, your GBP wallet will be credited within 15–30 minutes.
- You’ll receive a notification once your funds are available.
How can I fund my stable coin wallet+
1.) Login to Your Account
Go to your SendBuddie dashboard and sign in with your registered email and password.
2.) Select “Fund”
On the menu bar, click “Fund” to begin the funding process.
3.) Select a Stablecoin Account
Choose your preferred supported stablecoin from the list of available currency wallets.
4.)Make a payment Transfer
- You can scan the QR code displaced for the wallet address.
- You can copy the wallet address to your preferred payemnt provider
- You can also share the address with friends or family so they can credit your stablecoin wallet.
.5)Wait for Confirmation
- Once your deposit is verified, your stablecoin wallet will be credited in minutes.
- You’ll receive a notification once your funds are available.